FAQ: Do You Have Questions?

 

Below is a sampling of the questions we hear most frequently.

How soon will someone contact me after I submit my Contact Us form?
Someone should be in touch with you within 1 -2 business days depending on your request.

Do you accept credit cards?
Yes. We accept American Express, Visa and MasterCard.

Is financing available?
Upon credit approval, we can arrange financing through Raymond Leasing Corporation for your Raymond Fork Truck, new or used. We can also put you in touch with other Leasing Companies for other types of equipment you order from us.

Do you offer rent-to-own options?
We can discuss a broad spectrum of financing options with you.

Can you accept electronic payments?
We are registered with quite a few of the major electronic payment companies including Ariba and Xign.

What is your billing address?
Our billing address is 807 East South Street, Frederick MD 21701.

What is your remittance address?
Please remit to P.O. Box 759022, Baltimore, MD 21275-9022.

Are you on the GSA Schedule?
Many of the products we represent are on GSA Schedule. Call us at 800-638-6563 and ask for Government Sales.

Do you sell to customers outside the United States?
Generally, no. We are however the exclusive Raymond Electric Forklift distributor to the US Government worldwide.

Can you quote a forklift to me if I am not in Maryland, Virginia, Eastern West Virginia or D.C.?
If you are interested in a Raymond forklift and you are located outside of this area, go to Dealer Locator function on the Raymond corporate website www.raymondcorp.com to enter your zip code for the Raymond Service Center in your area. If you are with the United States Federal Government, we can help you no matter where you are located.

Can you help me configure a solution to fit my needs?
We can visit your facility to review your requirements and advise you on the best solutions to fit your needs and budget. We can help you look at all your options and design, provide and install what you need.

Will you demo a forklift at my facility so I can see if it will work in my warehouse?
We have a demo program and will bring a fork truck to your facility for your operators to try.

Do you sell Golf Carts?
The carts we sell are used mainly for industrial and institutional applications. Contact us at 800-638-6563 to discuss your needs.

Do you sell used rack and shelving?
Yes, if we can locate good quality rack and shelving that will meet your requirements.

Do you sell used batteries?
Werres has a limited supply of used batteries. We would need to help you evaluate your needs and your equipment. Please contact us at 800-638-6563 and ask for sales.

If I purchase a battery from you, will you dispose of my scrap battery?
Yes. We will dispose of a scrap battery at no charge if we pick it up when we deliver the new one.

Do you have an on-line site where I can order parts?
Not at this time. Please call our Parts Department at 800-937-7716 or 800-638-6563 extension 602 and let one of our trained parts correspondents help you.

How much does it cost to rent a truck?
Rental prices vary depending on the type of unit and how long the rental period lasts.

What kind of rental trucks do you have?
Reach trucks, orderpickers (cherry pickers, stock pickers), pallet trucks (walkies) and LP and electric counterbalance trucks.

Do you repair fork lift trucks that you don’t sell?
We repair all brands and types of forklifts (including Crown, Caterpillar, Toyota, Big Joe and Komatsu to name a few) with the exception of diesel trucks.

Can you rebuild my fork truck?
Contact our service department at 800-541-8024 and ask for the Customer Service Representative for your area.

How can I get a quote to repair my fork lift truck?
Contact our service department at 800-541-8024 and ask for the Customer Service Representative for your area.

Will you give me a loaner fork lift to use while you fix mine?
We provide discounted rentals.

Can you fix my Golf Cart?
We service Cushman, E-Z Go, Motrec and other Utility Vehicles and Burden Carriers. Contact us for more information on fixing your cart.

Do you have a service center in Virginia?
Yes we do.  Our Virginia-based Sales and Service Center is located at 9451 Atlee Commerce Blvd, Suite H, Ashland VA 23005. 

Phone (804) 550-4670.

What is your typical response time to service calls?
Our typical response time is less than 4 business hours.

What type of warranty coverage is provided for Raymond trucks?
Warranties vary depending on the product. Most new trucks are covered for one year. Several of the products carry an extended warranty of three years or 3,000 hours, whichever occurs first. In addition, Raymond now offers a Standard + Warranty on trucks that are covered under scheduled maintenance provided by a Raymond Service Center. Contact our service department for further details – 800-541-8024.

Do you take trade-ins?
It really depends on the equipment age and condition. We would be happy to take a look at it and see if it is something we can use.

Do you offer safety training?
Yes, we offer safety training at your facility using your equipment. Please contact us to schedule a class or for more information.

Do you offer maintenance training?
We can train your technicians at our facility using your equipment. Contact us for more information.

Do you offer Train-the-Trainer Training?
Absolutely! Contact us for more information.

We haven't answered your question?
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For more information about our material handling solutions, please contact us today.

Werres is the authorized Sales and Service Center for Raymond® forklifts in Maryland, DC, Virginia and eastern West Virginia.