Setting the Standard: Werres Earns Top Score in National Service Audit
Werres Corporation earned a 98.94% in a recent Raymond Field Service Audit, confirming its commitment to safety, professionalism, and customer satisfaction. This post explores what the results mean for customers and highlights the service practices that set Werres apart.
At Werres, we believe great service isn’t just about fixing equipment — it’s about trust, safety, and partnership. That’s why we’re excited to share the results of our most recent Raymond Field Service Audit, where we earned a 98.94% performance score out of a possible 100%.
This comprehensive audit, conducted by Raymond Corporation across a series of live customer environments, evaluated ten of our technicians through site visits, service quality inspections, and real-time customer interviews. The result? Outstanding reviews, zero safety violations, and direct feedback that our service team is one of the best in the network.
Why This Matters to You
Whether you're running a high-throughput distribution center or managing a small fleet, you need a service partner you can count on — not just when something breaks, but every day. This audit confirms that Werres technicians:
- Show up on time, prepared, and professional
- Communicate clearly and explain service in ways that build trust
- Maintain safe, clean, and organized workspaces
- Keep your operations running smoothly with minimal downtime
What Sets Werres Apart
Raymond highlighted several aspects of our service model as best practices to share across the dealer network — including our approach to technician training, internal team communication, and fleet organization. Customers repeatedly expressed how much they value their relationships with our team members, citing professionalism, responsiveness, and follow-through.
When we say we deliver excellence in material handling service, it's not just a slogan. It’s a standard — and one that’s now been nationally recognized.
Trust the Team That Sets the Benchmark
If you're already working with Werres, thank you for trusting us. If you're evaluating service partners, know this: we don’t just meet expectations — we help define them.
