Excellence isn’t a one-time achievement. It’s a discipline. And Werres’ latest national Service Standards Audit results reinforce exactly that.

Following our recent recognition for top-tier performance in a prior national service audit, Werres’ Ashland, VA team once again demonstrated what consistent execution, standardized work, and a strong safety culture look like in action. In the most recent Raymond Service Standards Audit conducted in December 2025, the Ashland branch achieved an exceptional overall score of 99.68%, continuing an upward trajectory of service excellence.

Audit results that speak for themselves

The December audit evaluated service performance across multiple customer sites, technicians, and service scenarios using Raymond’s standardized Service and Customer Safety (S&SC) protocols. This approach ensures all Solutions and Support Centers are evaluated against the same expectations for service quality, safety, and process adherence.

• 99.68% overall audit score for Werres – Ashland, VA
• Zero safety failures recorded across audited service events
• Multiple technicians achieving 100% scores during live customer service audits
• Strong performance across safety compliance, service execution, documentation, and customer communication

These results reflect not just technical competence, but disciplined adherence to standardized processes in real-world environments. Audited service events spanned a range of operating conditions, including cold storage, food production, and high-volume distribution facilities.

What’s driving the results

Several strengths stood out consistently during the audit:

• Technicians operating with current flashware (v11.3) and standardized tooling
• Well-organized, 5S-aligned service vans and work areas
• Clear communication between technicians, customers, and internal support teams
• Strong customer relationships and professionalism observed onsite

This level of performance doesn’t happen by accident. It’s the result of intentional investment in training, standardized work, safety-first execution, and a culture where doing the job right, every time, is non-negotiable.

Building on a proven standard

This latest audit builds directly on Werres’ earlier national service recognition, detailed in our previous post: Setting the Standard: Werres Earns Top Score in National Service Audit .

Together, these results reinforce a clear message: Werres’ service performance is not episodic. It’s repeatable, scalable, and embedded in how we operate.

Why it matters to customers

For customers, strong audit performance translates into real operational value:

• Safer service environments and consistent adherence to required protocols
• Reduced downtime and variability through standardized processes
• Technicians who follow published procedures and manufacturer standards
• Clear communication before, during, and after service

In short: confidence that the service supporting their operation meets the same standards they expect from their own teams.

Looking ahead

While we’re proud of this achievement, the audit also identified opportunities for continued improvement. Werres remains focused on strengthening technician tier progression, reinforcing site-specific SOPs, and sustaining the disciplined processes that drive results.

Because excellence isn’t declared. It’s audited, and earned.

Want to standardize service performance and reduce downtime?

Werres helps operations build safer, more consistent maintenance practices with responsive field service, planned maintenance programs, and parts support. Talk with our service team to review your fleet and identify opportunities to improve reliability.

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