Career Opportunity

Location: Richmond/Ashland, VA 

The Service Coordinator/Dispatcher is a full-time, position in the Service Department. Hours worked are 7:00 am -- 4:00 pm or 8:00 a.m. - 5:00 p.m. with one hour for lunch, unless the Service Manager determines that business needs warrant a different work schedule.  The Dispatcher/Invoice Coordinator is directly supervised by the Service Manager.

Primary Responsibilities of the Service Coordinator/Dispatcher Coordinator:

• Receive calls from customers for maintenance and repairs.
• Coordinate and dispatch technicians to customer locations.
• Interface with customers, technicians and other departments to manage the service process.
• Coordinate the invoicing process for the service department (using parts, labor, outside purchases, etc.).

 
The Dispatcher/Invoice Coordinator will:

• Be service oriented.
• Have strong administrative skills: be organized, detail-oriented, a good record keeper, good with numbers, spreadsheet/PC literate.
• Have good communication skills: the ability to effectively interact with customers, vendors and all levels of employees throughout the corporation, while fostering a team environment within the Service Department administration team. 
• Be a self-starter, a highly motivated individual with the ability to handle multiple tasks, interruptions and changing priorities.
• Have product knowledge or the aptitude to learn the product in a timely manner.

Main Tasks of Dispatcher/Invoice Coordinator:

• Answering telephones; check night mail;
• Dispatching technicians for service calls;
• Responding to service calls from external and internal customers;
• Invoicing, including verification of work performed prior to invoicing;
• Investigating invoice questions for external and internal customers;
• Investigate credit card verification issues;
• Investigating labor posting questions;
• Verification of warranty;
• Order parts for technicians;
• Van parts posting;
• Posting labor time to jobs;
• Posting expense sheets, vacation requests and bonus tracking;
• Keep vacation and sick leave records;
• Track hours worked and prepare final timesheets to submit to payroll;
• Open and maintain full maintenance contracts to include equipment, rates and locations;
• Coordinate scheduled maintenance activities;
• Setup/handle installation prep / 90-day (order tracks);
• Serve as backup for other members of the administrative team, as needed;

Excellent Benefit Package: competitive pay, medical, dental, vision, 401(k) retirement plan with company match, company paid disability insurance, paid vacation, and much more!

The above is not intended to be a comprehensive list of all job tasks and responsibilities and may be changed as the needs of the company change.

Werres Corporation, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. No information on the application is intended to obtain information to be used for such discrimination. Werres Corporation is a drug free workplace.

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